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Porto Airport Passengers Satisfaction |
Porto Airport Transfers Increasing Passenger Satisfaction |
So exactly how has the opening of the new terminal helped the airport to achieve such high levels of passenger satisfaction?
“The increase of the terminal area was designed with the aim of keeping passenger flow simple and efficient, and giving the passengers comfort areas they didn’t have before, in a light and modern airport," said Vieira.
“And the increased number of aircraft parking positions allows us now to offer a much better and more efficient performance, according to the needs of the airlines,” he added.
Vieira said that, in itself, the new building has changed the perceptions of passengers using Porto Airport.
“All the equipment and furnishings were just new and modern, giving the passengers a sense of comfort and well-being, a sensation of feeling at home," explained Vieira. "These reasons, together with certain operational conditions, such as the separation of passenger flow by floor, were fundamental in creating harmony at our airport.”
Management is not resting on its laurels, however, and efforts continue to further enhance the facility. Passenger comfort and convenience is clearly a priority.
“Two years after opening the terminal,” said Vieira, “we want to continue serving our stakeholders even better, and our effort continues in the improvement of the services we offer, such as provision of free Internet access; recliner chairs; a free drinking water supply; dedicated transport for people with reduced mobility; staff training; improvements to signage and the organisation of special events like concerts and exhibitions for the passengers’ enjoyment.”
The airport’s reconstruction has certainly borne fruit in terms of establishing new routes to and from OPO.
“The brand new airport, coupled with the significant potential of our catchment area — the whole of northern Portugal and the Galicia region of Spain — and our incentive scheme, helped us to attract more routes and airlines," said Vieira.
“The starting of low-cost-carrier operations in 2005 was essential for us and at the same time to let us show that our catchment area was capable of attracting large numbers of tourists.” |
